Nonetheless, as a realist who fully accepts that some people will always need more convincing than others, I've continued to seek more compelling proof. 'This could never work in the real world,' is what many managers have instinctively assumed.īut I came from that real world - the sharp-edged financial services industry and proved at all levels that caring about employees and supporting their emotional needs is the surest way to driving sales, productivity and profit. Upon hearing words like 'feelings' and 'heart,' alarms were triggered. But, as you might have guessed, that's not what happened. Now I'd like to tell you that leaders everywhere have been quick to embrace this new thinking, and immediately trusted it to drive greater productivity. In an era where absurdly low employee engagement and job satisfaction scores prove our traditional methods are failing, I believe the greatest responsibility a manager has today is to ensure employees routinely experience the positive feelings and emotions now known to inspire extraordinary performance. When I intentionally made employees - of every age, education level and job family - feel valued, supported, growing and appreciated, they routinely and instinctively scaled mountains for me.Įver since this epiphany, I've been calling for a reinvention of workplace leadership. How I made people feel proved to have the greatest impact on employee decisions to be dedicated, hardworking, and willing to put in discretionary effort to help achieve our goals. We've traditionally assumed that workers made up their minds on whether to be loyal, committed and engaged in their jobs, so leaders have intentionally steered clear of their hearts.īut over the course of a long leadership career, my direct experience repeatedly proved this understanding was wrong.
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When it comes to motivating employee performance in the workplace, little of Maya Angelou's wisdom has ever seeped into our leadership practices. Late poet, Maya Angelou famously observed that 'people will forget what you said, people will forget what you did, but people will never forget how you made them feel.' Her great kernel of truth here is that human beings are far more influenced by feelings than by rational thinking - not at all what most of us have ever believed.
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Positive Inspirational Leadership Stories A Quote from Maya Angelou predicted the Future of Workplace Leadership